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Speed, Quality and Cost

Understanding the 'speed, quality and cost' paradox. Why you can only pick two and the value of having to pick.


"Speed, quality and cost. You can pick two at the sacrifice of one. Which do you choose?"

I've now seen this called The Iron Triangle of Customer Service or the Project Management Triangle.

This has come up a few times in my career when teams were overwhelmed and stressed because the people who had expectations about how the team worked together expected all 3 things in a binary way.

I think using this heuristic should primarily be used when thinking about how people work together when considering these three things.

Photo of Chase Adams

Hey, I'm Chase. I help aspiring entrepreneurs and makers turn their ideas into digital products and apps.


Vector Arrow Scribbles
banner image for figma vector arrows scribbles

A figma community project of vectorized hand-drawn arrows.

Go To Figma
Vector Line Scribbles
banner for figma vector line scribbles

A figma community project of vectorized hand-drawn lines.

Go To Figma
Vector Shape Scribbles
banner image of figma vector shapes scribbles

A figma community project of vectorized hand-drawn shapes.

Go To Figma

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Every other week I publish the Curiously Crafted newsletter.

In it, I explore the intersection of curiosity and craft: the people who make stuff, what they make and the way they pursue the craft of making.


I'm on almost all social media as @curiouslychase.

The curious logo of Chase Adams: glasses and a bow tie.stay curious.