# Solving Customer Chaos with Smarter Routing

> Using AI to automate customer support ticket routing, moving beyond brittle rule-based flows in tools like Zendesk. Building a Support Router that uses message content, user history, agent skills, urgency, and billing data to make instant routing decisions, create tags and notes, and generate auto-responses using GPT-4o or Claude, LangChain Router, Pinecone, and help desk APIs.

Source: https://curiouslychase.com/posts/ai-builders-club-solving-customer-chaos-with-smarter-routing/