A lot of "little requests" come in as todos in Slack. That's always been true for me, regardless of the company I worked at or how intentional of a process we had for capturing tasks.
One of the "secret tools" I've used to make this work is tagging a message that I will investigate or do with the 👀 emoji.
On its own, this behavior could seem incredibly daunting to keep up with, but I pair it with a super power: Slack search with "hasmy:👀".
This allows me to see everything I currently have open or haven't notified others that I've completed.
When I'm done with the task, I'll thread a message of "All set" and ask for the person who requested to confirm that it's fixed. Then I'll add a 💤 emoji so that it's easy for me to see what I have eyes on and am waiting on confirmation for as "done".
Once I get a confirmation that something is done, I'll replace the 👀 emoji with a ✅.
In marking the message with a 👀, I'm signaling to the rest of the team that I'm looking at it. In marking the message with a ✅, I'm signaling to the team that I've completed it.
This micro workflow has some great side effects:
Published on 2022-10-07